Terms of service

Overview

Welcome to billyja.shop. The terms “we,” “us,” and “our” refer to billyja.shop, the retailer operating https://billyja.shop/.

These Terms of Service govern your use of our website and related features, tools and services, together with purchases made through our store (collectively, the “Services”).

Our store is powered by Shopify, which provides the technology supporting the Services.

By using the Services or placing an order, you agree to these Terms of Service. Our Privacy Policy explains how personal information is processed; your use of the Services does not replace any separate consent required by applicable privacy law.

Nothing in these Terms excludes or limits mandatory consumer rights or any liability that cannot lawfully be excluded or limited.

1. Eligibility and Account Information

To place an order, you must be legally capable of entering into a binding contract or act with the permission and supervision of a parent or legal guardian.

You must provide accurate, current and complete information needed to process your order, including contact, payment, billing and delivery details.

If you create an account, keep your login credentials confidential and notify us promptly if you suspect unauthorised access.

You must not use another person’s identity or payment information without permission or transfer your account without our approval.

2. Product Information

We aim to provide accurate product descriptions, images, prices and sizing information.

Colours may appear slightly different depending on lighting, screen settings and the device used. This does not affect your rights if a product is defective or materially different from its description.

Please review the product description, available measurements, materials and care instructions before ordering. Where an individual product has its own size chart, use that chart for that item.

We may update our collection, discontinue products or change availability for future purchases. Changes will not remove your rights relating to an existing order.

3. Orders, Acceptance and Cancellations

Placing an order constitutes an offer to purchase the selected products under these Terms.

An automated order acknowledgement confirms receipt of your order. Acceptance occurs when we send a dispatch confirmation or another communication expressly confirming acceptance.

Orders are subject to payment authorisation, stock availability and reasonable security checks.

We may decline or cancel an order for a legitimate reason, such as unavailable stock, unsuccessful payment, suspected fraud, a material pricing error or a legal restriction. We will notify you and refund any payment taken for products we cannot supply.

We will not substitute a different product or increase an agreed order price without your consent.

If you wish to cancel or change an order, email info@billyja.shop as soon as possible. We will try to accommodate your request before dispatch. Once an order has been dispatched, cancellation or address changes may no longer be possible, but applicable return and consumer rights remain available.

4. Prices, Payments and Promotions

Checkout prices and order totals are displayed in United States dollars (USD).

We provide free standard shipping on U.S. orders, with no minimum purchase requirement. We also cover applicable import duties and import taxes on orders shipped from the United Kingdom to the United States.

Any applicable sales tax collected at checkout will be shown before you complete payment.

Available payment methods are displayed at checkout. These may vary depending on your location, device and payment-provider eligibility. Further information is available in our Payment Terms.

You confirm that you are authorised to use the payment method submitted. Your bank or payment provider may apply its own currency-conversion or transaction fees.

Prices and promotions may change for future orders. Changes do not alter the price of an accepted order without your agreement.

Promotions are subject to the conditions disclosed when offered. Promotional conditions do not remove statutory rights or override an express commitment that import duties and import taxes are covered by us.

5. Shipping and Delivery

We currently ship to the United States, with orders dispatched from the United Kingdom.

Our standard shipping estimates are:

• Order processing: 1–3 business days.

• Shipping transit: 6–9 business days.

• Total estimated delivery: 7–12 business days.

Processing and transit estimates use Monday–Friday, excluding applicable public holidays.

Our daily order cut-off is 12:00 AM UK time (GMT/BST), meaning midnight at the beginning of the day. Orders placed after the cut-off begin processing on the next business day.

Additional waiting time before processing begins because of the cut-off, weekends or public holidays is not included in the estimated 7–12 business days.

Delivery dates are estimates. If a significant delay occurs, contact us so that we can investigate and explain the available options.

For deliveries arranged by us, we remain responsible for loss or damage in transit until the products are delivered into your physical possession or that of a person you nominate to receive them. Any mandatory legal rules continue to apply.

Please review our Shipping Policy for complete information.

6. Returns, Exchanges and Refunds

We accept eligible return and exchange requests within 30 calendar days after delivery, including returns for defective and non-defective products.

For non-defective returns, items must meet the conditions in our Return & Refund Policy, including being new, unworn and unwashed, with original tags and included accessories.

These conditions do not prevent you from reporting products that arrived defective, damaged or incorrect.

Returns are handled by mail through our designated U.S. return location. Contact info@billyja.shop before mailing merchandise so that we can provide return instructions.

• Customers pay return postage for non-defective returns.

• We cover necessary return postage for confirmed defective, damaged or incorrect items.

• We do not charge restocking fees or return handling fees.

• Eligible refunds are processed within 3 calendar days after receipt of the returned item, including inspection, to the original payment method. Your payment provider may require additional time to display the credit.

Please review our Return & Refund Policy for the full conditions and procedure.

This voluntary return policy does not shorten or replace any longer or additional rights available under applicable law.

7. Intellectual Property

Website content, including text, images, graphics, logos and other materials, belongs to billyja.shop or the respective rights holders, as applicable.

You may browse the Services and retain information reasonably needed for personal shopping and recordkeeping.

Unless permitted by law or authorised by the relevant rights holder, you must not reproduce, distribute or commercially exploit protected content.

Purchasing a product does not transfer intellectual property rights in its design, branding or associated content.

Shopify’s names and marks belong to Shopify. Other third-party names and marks belong to their respective owners.

8. Third-Party Tools and Links

The Services may include third-party tools, payment services, integrations or links.

Your use of those services may also be governed by their providers’ terms and privacy policies. Please review them before using an optional service or providing information.

We do not control independently operated third-party websites. However, this does not exclude our responsibility for our own actions or obligations relating to your purchase.

9. Relationship with Shopify

billyja.shop is powered by Shopify, which enables us to provide the Services to you. When you use the Services, your device communicates with Shopify’s systems to deliver the Services. Section 10 explains how Shopify uses and processes information from these interactions.

However, any sales and purchases you make in our store are made directly with billyja.shop.

By using the Services, you acknowledge that Shopify is not the seller and is not responsible for our fulfilment, delivery, returns or customer service obligations.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims arising from your purchases and transactions with billyja.shop. This does not exclude any liability or right that cannot lawfully be excluded.

10. Privacy and Shopify Data Processing

Our Privacy Policy explains how we collect, use, disclose and retain personal information and how you can exercise applicable privacy rights.

Because our store is hosted by Shopify, Shopify processes information about visits, interactions and transactions to provide, secure and improve its services.

Certain enhanced Shopify features may use information from interactions with our store, other merchants and Shopify, subject to applicable law and privacy choices.

Information may be shared with Shopify and other providers located outside your country of residence.

For further information, review our Privacy Policy, the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

11. Reviews and Feedback

You may submit reviews, suggestions and other feedback where those features are available.

You retain ownership of your original content. By submitting content for publication, you grant us a non-exclusive, royalty-free licence to use, display, reproduce and reasonably format it as necessary to operate and promote the Services, subject to applicable privacy and intellectual property laws.

This permission does not authorise us to misrepresent your opinion or turn private customer-support communications into public testimonials without an appropriate legal basis or permission.

Your submissions must be truthful and must not infringe another person’s rights, impersonate someone else or contain unlawful material.

Disclose any incentive received for a review. We will not require a positive review or the removal of an honest negative review as a condition of receiving a refund or other remedy.

12. Errors and Corrections

We may correct typographical errors or inaccurate information relating to products, prices, promotions or availability.

If a material error affects an order, we will explain the issue and offer an appropriate resolution. We will not charge an increased price without your agreement.

If we cancel an order we cannot fulfil, we will refund the amount paid for the cancelled products and any associated charges that must be refunded.

Corrections do not allow us to remove rights arising from an existing contract.

13. Prohibited Uses

You must not use the Services to:

• Engage in fraud, unlawful activity or unauthorised transactions.

• Impersonate another person or provide deliberately misleading information.

• Infringe intellectual property, privacy or other legal rights.

• Harass, threaten or abuse other customers or staff.

• Introduce malware or interfere with website operation.

• Obtain unauthorised access to accounts, systems or personal information.

• Send spam or carry out phishing.

• Bypass security controls or access restrictions.

• Copy or extract protected content for unauthorised commercial use.

These restrictions do not prevent lawful complaints, honest reviews, accessibility assistance or the exercise of consumer rights.

14. Automated Tools and Agents

Any automated tool or agent acting on your behalf must operate lawfully, identify itself truthfully when required and respect applicable access restrictions.

It must not impersonate a human when asked to identify itself, circumvent security checks, misuse personal information or place orders without proper authorisation.

We may restrict automated activity that threatens security, disrupts the Services or violates these Terms.

15. Suspension and Termination

We may restrict or suspend access where reasonably necessary to address fraud, security risks, unlawful conduct or a material breach of these Terms.

Where appropriate, we will provide notice and an opportunity to resolve the issue, unless immediate action is reasonably necessary or notice is prohibited by law.

Suspension does not remove rights relating to existing purchases, refunds, privacy requests or legal remedies.

Provisions intended to continue after termination remain effective to the extent permitted by law.

16. Website Availability and Product Rights

We aim to keep the website functioning reliably, but access may occasionally be interrupted for maintenance, technical problems or circumstances outside our reasonable control.

We cannot guarantee uninterrupted or error-free website access.

This statement concerns website availability. It does not remove applicable warranties or our obligations to supply products that conform to their description and applicable legal requirements.

17. Liability

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence where such liability cannot be excluded.

• Fraud or fraudulent misrepresentation.

• Liability under applicable product safety or consumer protection laws that cannot be excluded.

• Any other liability that cannot lawfully be limited.

We remain responsible for losses for which applicable law makes us liable, including losses resulting from our failure to fulfil a contractual or statutory obligation.

Where permitted by law, we are not responsible for business losses arising from products purchased for personal or household use.

No provision in these Terms removes your lawful rights concerning non-delivery, defective products, refunds or payment disputes.

18. Events Outside Our Reasonable Control

Events such as severe weather, carrier disruption or governmental action may affect performance.

If such an event affects your order, we will take reasonable steps to reduce its impact and communicate significant changes.

These events do not automatically remove our obligations or your rights. If we cannot fulfil an order, we will explain the available cancellation, refund or other remedies required by applicable law.

19. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, subject to mandatory consumer protection laws that apply to you.

This choice does not deprive U.S. customers or other consumers of protections that cannot lawfully be waived under the laws applicable to their purchase.

You retain any mandatory right to bring proceedings in your local courts or another court with lawful jurisdiction. These Terms do not impose mandatory arbitration or waive rights that cannot lawfully be waived.

If a problem arises, please contact info@billyja.shop so that we can try to resolve it. Contacting us first is encouraged but is not a condition of exercising your legal rights.

20. General Provisions

If a provision is found unenforceable, the remaining provisions continue to apply where legally possible.

A delay in enforcing a right does not by itself waive that right.

These Terms and the policies referenced in them form the agreement governing the Services and your purchases. Nothing excludes representations or commitments that applicable law makes binding.

For a specific subject, the relevant Payment Terms, Shipping Policy, Return & Refund Policy or Privacy Policy provides additional detail. Any mandatory legal protection takes priority over conflicting wording.

We may transfer our rights and obligations to another organisation only where doing so does not reduce your legal protections or materially prejudice your contractual rights. We will provide notice where required.

21. Electronic Communications and Translations

We may send order confirmations, shipping updates, refund notices and other service communications electronically using the contact details you provide.

Marketing communications remain subject to separate consent and opt-out requirements where applicable.

If translations are provided, they are intended to help customers understand these Terms. Any language-priority rule applies only where permitted by law and does not override binding information provided to you or mandatory language rights.

22. Changes to These Terms

We may update these Terms to reflect changes in our Services, business practices or legal requirements.

The revised version will show an updated “Last Updated” date. We will provide notice or obtain agreement where required.

Changes normally apply to future use and future orders. An existing order remains governed by the terms applicable when its contract was formed, unless a change is required by law or you agree otherwise.

23. Contact Information

For questions about these Terms or assistance with an order, contact:

Store Name: billyja.shop
Website: https://billyja.shop/
Email: info@billyja.shop
Phone: +44 7821993474

Business Contact Address:
15 John Bagot Close
Liverpool, L5 3SH
United Kingdom

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM UK time (GMT/BST)
Saturday–Sunday: Closed

Our UK business contact address is separate from our designated U.S. merchandise return location. Please follow our Return & Refund Policy for return instructions.