Privacy policy

billyja.shop (“we,” “us,” or “our”) operates https://billyja.shop/, including its related content, products, features and services (collectively, the “Services”).

Our store is powered by Shopify. This Privacy Policy explains how we collect, use, disclose and retain personal information when you visit our website, place an order, contact us or otherwise interact with the Services.

For personal information we process for our own business purposes, billyja.shop is responsible for that processing. Shopify and certain other providers may also process information independently, as explained below.

1. Personal Information We Collect

The information we collect depends on how you interact with us and may include:

  • Contact information: Your name, email address, telephone number, billing address and delivery address.

  • Order and transaction information: Products viewed, added to your cart, purchased, returned or exchanged; order numbers; discounts; and transaction history.

  • Payment-related information: Your payment method, billing details, transaction references and payment status. Payment providers process the payment credentials needed to complete your transaction.

  • Account information: Login credentials, account preferences and settings, if you create an account.

  • Communications: Information you provide when contacting customer support, submitting feedback or making a privacy request.

  • Device and usage information: IP address, browser and device details, identifiers, referring pages and information about how you navigate and interact with our website.

  • Preferences and inferences: Shopping interests and preferences inferred from your interactions, where permitted by law.

Please do not email us your complete payment card number, card security code, password or verification codes.

2. Sources of Personal Information

We obtain personal information:

  • Directly from you when you place an order, create an account, complete a form or communicate with us.

  • Automatically through cookies and similar technologies when you use the Services.

  • From Shopify and providers supporting payments, fulfilment, delivery, analytics and customer service.

  • From advertising or business partners, where permitted by law and subject to applicable consent requirements.

3. How We Use Personal Information

We use personal information to:

  • Process payments, fulfil orders and arrange delivery.

  • Handle returns, exchanges, refunds and customer enquiries.

  • Create and maintain customer accounts.

  • Send order confirmations, shipping updates and other service communications.

  • Remember preferences and improve website functionality and shopping experiences.

  • Understand website performance and customer interactions.

  • Provide product recommendations and relevant advertising, subject to your choices and applicable law.

  • Send marketing communications where permitted.

  • Detect fraud, secure transactions and protect the Services.

  • Maintain required business records, comply with legal obligations and resolve disputes.

Information needed to process payment and deliver an order is necessary to complete your purchase. If you do not provide it, we may be unable to fulfil your order.

4. Legal Bases for Processing

Where UK or European data protection law applies, we rely on the following bases, as appropriate:

  • Contract: To take steps you request before a purchase and fulfil our obligations to you.

  • Legal obligations: To meet applicable accounting, tax and other legal requirements.

  • Legitimate interests: To operate and improve our store, respond to enquiries, prevent fraud and protect our business, where these interests are not overridden by your rights.

  • Consent: For activities requiring consent, including certain marketing and non-essential tracking.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing lawfully carried out before withdrawal.

5. How We Share Personal Information

We may disclose relevant personal information to:

  • Shopify, to host and support our store and provide its services.

  • Service providers, including payment processors, shipping carriers, fulfilment and return providers, technology providers and customer support services.

  • Analytics and advertising partners, to measure performance and deliver advertising, subject to applicable consent and opt-out requirements.

  • Recipients you authorise, when you ask us to share information or use an optional third-party integration.

  • Professional advisers and authorities, where necessary for legal compliance, protecting rights or responding to valid legal requests.

  • Parties to a business transaction, such as a merger or business transfer, subject to applicable safeguards.

We disclose information for the purposes described in this policy and subject to applicable legal requirements.

6. Our Relationship with Shopify

Shopify collects and processes information about your access to and use of our store to provide and improve its services.

As described in the Shopify-generated policy for our store, we use certain enhanced Shopify features that may incorporate information from your interactions with our store, other merchants and Shopify. These features can support security, personalisation, analytics and advertising.

For certain enhanced services, Shopify acts as an independent controller and is responsible for responding to requests relating to its own processing.

You can learn more or exercise relevant choices through:

7. Cookies, Analytics and Advertising Choices

We and our providers may use cookies, pixels and similar technologies to operate the website, remember preferences, measure performance and support advertising.

Where consent is required for non-essential technologies, we request it before using those technologies. You may change your choices through the privacy or cookie controls available on our website.

You can also manage cookies through your browser. Blocking some cookies may affect website functions.

Certain advertising disclosures may qualify as a “sale,” “sharing” or “targeted advertising” under applicable U.S. state privacy laws, even when information is not exchanged for money.

Where applicable, you may opt out through our Data Sharing Opt-Out page or by emailing info@billyja.shop.

Where required by applicable law, we recognise Global Privacy Control (GPC) as an opt-out request for the browser or device sending the signal. Where the signal can be associated with an identifiable account, we apply the request as required by law. Other browser “Do Not Track” signals may not be recognised.

8. Marketing Communications

You may unsubscribe from promotional emails using the unsubscribe link in those messages or by contacting us.

Unsubscribing from marketing does not stop essential communications about purchases, deliveries, refunds, account security or privacy requests.

9. International Transfers

We operate from the United Kingdom and serve customers in the United States. Shopify and other providers may process personal information in additional countries.

Your information may therefore be transferred to, stored in or accessed from a country outside your country of residence.

Where UK or European transfer restrictions apply, we use an applicable lawful transfer mechanism, such as an adequacy decision or approved contractual safeguards, including the UK International Data Transfer Agreement, UK Addendum or European Commission Standard Contractual Clauses, as appropriate.

Contact us for information about safeguards relevant to your personal information.

10. Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

Retention depends on the nature of the information, your relationship with us, order and support requirements, applicable recordkeeping obligations, fraud prevention and the need to resolve disputes or legal claims. We then delete or anonymise information when it is no longer needed, subject to applicable requirements.

We use reasonable technical and organisational measures designed to protect personal information. However, no website, transmission method or storage system can guarantee complete security.

Please keep your account credentials confidential and avoid sending sensitive information through unsecured channels.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Access personal information we hold about you and learn how it is used.

  • Correct inaccurate or incomplete information.

  • Request deletion of personal information.

  • Receive information in a portable format.

  • Restrict certain processing.

  • Withdraw consent where processing relies on consent.

  • Opt out of sale, sharing or targeted advertising.

  • Appeal a decision concerning your privacy request, where applicable.

Right to object: Where applicable, you may object to processing based on legitimate interests and to processing for direct marketing purposes.

These rights are subject to legal conditions and exceptions. For example, we may need to retain information required for tax records, fraud prevention or legal claims.

To make a request, email info@billyja.shop. Please describe your request and provide enough information for us to identify the relevant records.

We may verify your identity using information reasonably necessary for that purpose. An authorised agent may submit a request where permitted by law, subject to verification of their authority.

We will respond within the time required by applicable law and will not unlawfully discriminate against you for exercising your rights.

12. Children’s Information

The Services are not directed to children, and we do not knowingly collect personal information from children below the applicable legal age.

If you believe a child has provided personal information to us, contact info@billyja.shop so that we can investigate and take appropriate action.

We do not knowingly sell or share personal information of individuals under 16 years of age as those terms are defined under applicable privacy laws.

13. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.

Please review those policies before providing personal information. A link from our website does not itself constitute endorsement.

14. Complaints

If you have a concern about our handling of personal information, please contact info@billyja.shop.

Where applicable, you may appeal our response by replying to us and explaining why you believe the decision should be reconsidered.

You may also complain to a relevant data protection authority. In the United Kingdom, you can contact the Information Commissioner’s Office (ICO) through https://ico.org.uk/make-a-complaint/.

You do not have to contact us before exercising any right to complain directly to a regulator.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services or legal requirements.

We will publish the revised version on this website, update the “Last Updated” date and provide additional notice or obtain consent where required by law.

16. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact:

Store Name: billyja.shop
Website: https://billyja.shop/
Email: info@billyja.shop
Phone: +44 7821993474

Business Contact Address:
15 John Bagot Close
Liverpool, L5 3SH
United Kingdom

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM UK time (GMT/BST)
Saturday–Sunday: Closed