Shipping policy

Thank you for shopping with billyja.shop.

This Shipping Policy explains our shipping destinations, shipping costs, order processing times, estimated delivery times and delivery support for orders placed through https://billyja.shop/.

1. Shipping Destinations and Origin

We currently ship orders to the United States.

Orders are dispatched from the United Kingdom. Our U.S. return location is separate from our shipping origin.

2. Shipping Costs

We provide free standard shipping on all U.S. orders, with no minimum purchase requirement.

The standard shipping charge is $0.00 USD.

Any applicable import duties and import taxes associated with shipping your order from the United Kingdom to the United States are covered by us, as explained in Section 6.

3. Order Cut-Off Time

Our daily order cut-off time is:

12:00 AM UK time (GMT/BST)

This is midnight at the beginning of the day, not noon.

Orders placed after the daily cut-off begin processing on the next business day. Orders placed on weekends or applicable public holidays begin processing on the next business day.

UK time follows Greenwich Mean Time (GMT) in winter and British Summer Time (BST) in summer.

4. Order Processing Time

Orders are processed within 1–3 business days, subject to the order cut-off time above.

Processing days: Monday–Friday, excluding applicable public holidays.

Processing includes order preparation, packing and handing the parcel to the shipping carrier. Processing time is separate from shipping transit time.

If we become aware of a significant processing delay, we will notify you using the email address provided with your order.

5. Estimated Delivery Times

Destination Processing Time Shipping Transit Time Total Estimated Delivery Time
United States 1–3 business days 6–9 business days 7–12 business days

Total Estimated Delivery Time = Processing Time + Shipping Transit Time

Transit estimates are calculated using Monday–Friday, excluding applicable carrier holidays.

The estimated 7–12 business days does not include additional waiting time before processing begins because an order was placed after the cut-off, on a weekend or on a public holiday.

Delivery times are estimates rather than guaranteed arrival dates. Unexpected carrier disruptions, severe weather or customs inspections may affect delivery.

If your order has not arrived within the estimated delivery period, please contact info@billyja.shop so that we can investigate and assist you.

6. Import Duties and Taxes

Orders shipped from the United Kingdom to the United States may be subject to customs clearance.

billyja.shop is responsible for applicable import duties and import taxes on these shipments. These charges will not be passed on to you as additional delivery charges.

If a carrier or customs authority requests payment of import duties or import taxes from you, please contact info@billyja.shop with your order number and a copy of the payment request. We will arrange payment or resolve the charge with the relevant party.

If you have already paid a valid import duty or import tax charge relating to your order, send us proof of payment so that we can arrange reimbursement.

Any applicable sales tax collected at checkout will be displayed separately before you complete your purchase. Sales tax is separate from the import duties and import taxes covered by us.

7. Order Tracking

When your order is dispatched, we will send a shipping confirmation email containing your tracking information.

Tracking updates may not appear immediately after a shipping label is created. Please allow the carrier time to receive and scan the parcel.

If you have not received your tracking information or need help following your shipment, contact info@billyja.shop with your order number.

8. Delivery Addresses and Address Changes

Please provide a complete and accurate delivery address, including any apartment or unit number and the correct ZIP code.

If you notice an address error after placing your order, contact us as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once the order has been prepared or handed to the carrier.

Any proposed additional cost for redelivery following a customer-supplied address error will be explained before you agree to it.

9. Delayed, Missing or Damaged Deliveries

Please contact us if:

  • Your order has not arrived within the estimated delivery period.

  • Tracking indicates a delivery problem.

  • Your parcel is marked as delivered but cannot be located.

  • Your order arrives damaged or with missing items.

Include your order number, a description of the issue and photographs where relevant.

We will investigate with the carrier and explain the available resolution, including a replacement or refund where appropriate. You may contact us directly for assistance rather than resolving the issue with the carrier alone.

10. Returns and Refunds

We accept eligible return and exchange requests within 30 calendar days of delivery, subject to our Return & Refund Policy.

Merchandise returns are handled through our designated U.S. return location.

Please review our Return & Refund Policy and contact us for return instructions before mailing merchandise.

11. Contact Us

For shipping or delivery questions, please include your order number when contacting us.

Store Name: billyja.shop
Website: https://billyja.shop/
Email: info@billyja.shop
Phone: +44 7821993474

Business Contact Address:
15 John Bagot Close
Liverpool, L5 3SH
United Kingdom

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM UK time (GMT/BST)
Saturday–Sunday: Closed

Enquiries received outside these hours will be handled during our next business hours.